Bad to worse

Around the 23 Dec 2023 my sisters' FNB bank account was put on hold/ frozen without any notification or call from FNB due to some *****ulent activity on her account. This investigation has been going on since then until now and she has not received any update on her account. Whenever she tries calling, not a single agent can give her an answer as to when the investigation will be completed and her account released. For almost a month now she does not have any money to get around with, nothing! Because FNB cannot give her an answer and finish the investigation? Now the next pay run is coming up and it is still not corrected. How must she pay rent? How must she buy food, petrol, electricity etc? Oh but no, you don't care because it's not your problem. All you say is 'I'm sorry ma'am'. Sorry doesn't cut it. She has been with FNB for around 15 years. She has a son who needs school supplies etc and she can't do anything? Fix this at once FNB, you will start to loose a lot of loyal clients due to your call centre people not doing their job and this **** of putting an account on hold without notifying the client to confirm this first. This is really unacceptable to go a whole month over the holiday without a single cent.