bad to no service

What a mission and unsuccessful when phoning your customer services nr. Firstly having to tell an automated voice what i want - which doesn't understand the request then being placed on hold for ever or being transferred from pillar to post to get some informational regards to my Flexi Fixed Deposit account. Having been struggling since 4 Jan and still nothing is happening - like your call center just doesn't know how to answer a phone and the voice operated thing is pathetical as it doesn't even guide you in the right direction