Bad, terrible service

Yesterday I went FNB bank in Protea Glen Mall branch, Shein paid a refund on the 24th of December 2024 in my FNB account but it doesn't reflect so Shein advised to go to my bank. I got there came across a guy called Nqubekho and wow this guy is unprofessional, you know he wasn't willing to assist in any way because as I was explaining myself he kept on saying I should wait , wait and wait. I told him the ones at Capitec had been paid in December, I politely asked him to check on the system butbhe refused. He was so dismissive, he is mean and his attitude is terrible. Nqubekho is bot there to work buy to push customers away without helping them. I'm disappointed I left the bank without getting any help and here I'm seating with a whole R800 not reflecting in my account yet processed by Shein. Nqubekho's doest know what customer service is honestly, he's in a wrong profession