BAD telephonic service from FNB
I have now dialled a number for the 9th time trying to speak to someone who can help me to change an email address on their system!! I continue to be put through to the incorrect people or I get cut off. It is now 4 hours later and I have STILL not managed to speak to anyone who can assist. FNB service is appalling! They keep you on the line or cut you off on purpose by the sounds of it. I am pulling my hair out I am so frustrated!!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
06 Nov 2018, 07:44Good Day Susan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply06 Nov 2018, 07:44
Official
Good Day Susan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***