Bad telephone support Worse service delivery

Obtaining my settlement letter, which should be a straightforward process has proven to be an exhausting ordeal. A consultant assured me I would receive the letter by today, yet I have received neither the document nor any follow-up feedback.

I exhausted my airtime trying to reach the Revolving Loans Department, only to be passed from pillar to post. Eventually, I visited my local branch, where I spent another hour on their phone, dialling the same numbers. The branch consultants became so embarrassed by the runaround that they stepped in to assist. Despite all of this, I still do not have the letter, and the promised call-backs have simply not materialised.