BAD TELEPHONE CUSTOMER SERVICES

I received the worse service from Tendani Thobodzi in customer service on the 7th of March 2018, I just wanted to reverse a debit order and after giving her my reasons that I keep reversing this debit order since January but it goes off every second week she still refused to assist me.

I asked for her name and told told her that I am going to report this to hello peter and gues what? she refused to spell her name for me and just kept quite all together after mentioning hello peter, the reasons she was giving me suddenly disappeared . I kept saying hello hello and she kept quiet i could hear she is listen to me but just ignoring me. I spent over R300 just for services at FNB alone every month but for her to treat me like that was uncalled for. If she is doing her job and the call is recorded why not just spell her name and say thank you for calling goodbye? Why ignore me and just keep quiet rather than wasting my airtime? after seeing that im being rudely ignored I had to hang up. I need someone to explain her actions to me. Is this what FNB calls customer service for paying customers?

I called again and I was assisted withing 2 minutes where else her call was over 6 minutes of her not taking my reasons she didnt even check my statement to check if what i have been saying was true! TENDANI THOBODZI i got my money back but I want an apology for your attitude and being rude I have been with FNB for over 6 years I dont need this!!!!!!!!!!!!!!!!!!!!!