IS
IVY S
1 reviews | Active since Feb 2018
15 Jul 2025, 19:17
Bad *********. Sounds *****
The consultant kept on asking me how much amount was paid into the account
I was enquiring about when the money will be returned to SARS because the account is closed and money was paid in that account
But he kept on asking me how much but not helping me . I called using FNB App
I am worried about the ethics of FNB and safety of dealing with their consultant
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Replies (1)IS
IVY S's updateReviewer Update
17 Jul 2025, 18:19I was contacted by FNB regarding my funds payed on the closed account basically FNB is gambling with my money as they refusing to pay my money paid by SARS from a closed account went to FNB Cradle stone a consultant by the name of Vee left me talimg on the call with another FNB division that took me from. Pillar to Post
.then she disappeared
The consultant on the line ask me to ran around FNB to look for Vee the consultant of FNB she eventually dropped the phone
Then Happy Moloi does not even reply to messages let alone acknowledge receipt of my email
All I want is my SARS money that's all
FNB is such a terrible bank with customer service
Dear Ms. Senne,
We herewith acknowledge receipt of your complaint:***NF.
We will be managing this matter with the help of our colleagues and will ensure that you receive feedback once resolved.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail.
Yours sincerely
Happy Moloi
FNB This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
Follow up below
Dear Happy
SARS have deposited funds into my account that is closed ending with 1902.
Why is it difficult for FNB to return the money to SARS so that it can be paid into the correct account
Honestly this is not a fair practice as SARS confirmed that those funds were released to a close account.
Meaning FNB is sitting with funds
Why?
Best Regards Cecilia Ivy Senne
.then she disappeared
The consultant on the line ask me to ran around FNB to look for Vee the consultant of FNB she eventually dropped the phone
Then Happy Moloi does not even reply to messages let alone acknowledge receipt of my email
All I want is my SARS money that's all
FNB is such a terrible bank with customer service
Dear Ms. Senne,
We herewith acknowledge receipt of your complaint:***NF.
We will be managing this matter with the help of our colleagues and will ensure that you receive feedback once resolved.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail.
Yours sincerely
Happy Moloi
FNB This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
Follow up below
Dear Happy
SARS have deposited funds into my account that is closed ending with 1902.
Why is it difficult for FNB to return the money to SARS so that it can be paid into the correct account
Honestly this is not a fair practice as SARS confirmed that those funds were released to a close account.
Meaning FNB is sitting with funds
Why?
Best Regards Cecilia Ivy Senne
IS
IVY S's update17 Jul 2025, 18:19
Reviewer Update
I was contacted by FNB regarding my funds payed on the closed account basically FNB is gambling with my money as they refusing to pay my money paid by SARS from a closed account went to FNB Cradle stone a consultant by the name of Vee left me talimg on the call with another FNB division that took me from. Pillar to Post
.then she disappeared
The consultant on the line ask me to ran around FNB to look for Vee the consultant of FNB she eventually dropped the phone
Then Happy Moloi does not even reply to messages let alone acknowledge receipt of my email
All I want is my SARS money that's all
FNB is such a terrible bank with customer service
Dear Ms. Senne,
We herewith acknowledge receipt of your complaint:***NF.
We will be managing this matter with the help of our colleagues and will ensure that you receive feedback once resolved.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail.
Yours sincerely
Happy Moloi
FNB This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
Follow up below
Dear Happy
SARS have deposited funds into my account that is closed ending with 1902.
Why is it difficult for FNB to return the money to SARS so that it can be paid into the correct account
Honestly this is not a fair practice as SARS confirmed that those funds were released to a close account.
Meaning FNB is sitting with funds
Why?
Best Regards Cecilia Ivy Senne
.then she disappeared
The consultant on the line ask me to ran around FNB to look for Vee the consultant of FNB she eventually dropped the phone
Then Happy Moloi does not even reply to messages let alone acknowledge receipt of my email
All I want is my SARS money that's all
FNB is such a terrible bank with customer service
Dear Ms. Senne,
We herewith acknowledge receipt of your complaint:***NF.
We will be managing this matter with the help of our colleagues and will ensure that you receive feedback once resolved.
Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail.
Yours sincerely
Happy Moloi
FNB This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
Follow up below
Dear Happy
SARS have deposited funds into my account that is closed ending with 1902.
Why is it difficult for FNB to return the money to SARS so that it can be paid into the correct account
Honestly this is not a fair practice as SARS confirmed that those funds were released to a close account.
Meaning FNB is sitting with funds
Why?
Best Regards Cecilia Ivy Senne