Bad slow service
On the 26th I submitted a claim on my loan I have that CCP insurance as I got retrenched. No one has ever got back to me. I tried calling for the past 3 days I had to hold for almost 40min with not answer. Can someone please call me I have been retrenched but FNB doent make it any easy for me.
Good day Thandy Moikangoa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Thandy Moikangoa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Thandy Moikangoa,
Thank you for your posting.
I have liaised with FNB Loans and they have advised that contact was made with you regarding your complaint. The consultant had advised that they have requested that you provide certain documents. Please advise if you had provided the documents for the matter to be finalised.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Thandy Moikangoa,
Thank you for your posting.
I have liaised with FNB Loans and they have advised that contact was made with you regarding your complaint. The consultant had advised that they have requested that you provide certain documents. Please advise if you had provided the documents for the matter to be finalised.
Regards,
Hello Peter Complaints Team
*** (option one)