Bad Servive Ever!

I went to Woodlands Fnb Branch as I noticed today on my bank statements that there is someone deducting without my consent. It was between 17:25-17:35. The lady who was assisting me called help line ********** and this Indian guy by the name of Jemile answered the phone. He asked me to hold and he took more than a minute making me hold. He said I should call the people and ask them why they deduct money from my account. He said he cannot assist me. I then asked him if he cannot assist me while I trust the bank that my money is save there and someone have access to just take and if I did not notice and checked my bank statement l it means people will just do as they wish and no one is willing to help. He was rude and very unprofessional till now I did not get help as even the lady in the branch was rushing me and saying I should hang up the phone and come tomorrow because they want to knock off. What kind of service is it and the sad part I have been using FNB for years and the day I have problems no one is willing to assist. Kindly train your staff properly or u will loose client cause where I am now I am furious.