BAD SERVIVE

Two months ago an fnb atm swallowed my card,i immediately called the call centre to apply for a new card which the consultant told me it would take 3-7 days to receive my card.2 weekd pass and still no card and no communication from fnb.I then I called them again only to find out the idiot who was assisting me cancelled my card and didn't issue a new one.The consultant I spoke to then reassured me that I will get my card within 5 days.Its been two whole months and I don't have a card but im banking with \the best and most convenient bank".Since I opened this account the service from fnb has been appauling and they have a nerve to send me sms's saying my account is in arrears"