tN
thato N
1 reviews | Active since Nov 2015
01 Sept 2020, 09:27
bad servise from fnb
I have been with FNB for more than 15 years, in all the years i have been with them, this is the hardest time to get assistance from fnb, in these trying times, they made sure that their system makes it very hard for clients to navigate, i have cancelled a subscription with a certain company but they still debiting my money even when our contract is cancelled, when i request assistance via the app (chat) they would tell you to call their debit order department, i tried calling the department and an automated machine would refer you to your app so its as if we going back in circles. such a big bank cant make it easier for their clients to live better, i am thinking of switching
Helpful (0)
Replies (1)0
Replies (1)tN
thato N's updateReviewer Update
01 Sept 2020, 10:30i spoke to one of the agents Roxianne Boyde and she was very incompitend and she didnt have the intention to assist me, i would like FNB to know that i will be switching my bank as so far i am not getting assistance and this happens all the time i need assistance and i am sick and tired of this treatment as if i am a new client, even new clients are not supposed to be treated this way, I am very very diassapointed with FNB, i know previously other agents were able to call me and tranfere to relevant department but Roxianne told me she's not gonna do that.
tN
thato N's update01 Sept 2020, 10:30
Reviewer Update
i spoke to one of the agents Roxianne Boyde and she was very incompitend and she didnt have the intention to assist me, i would like FNB to know that i will be switching my bank as so far i am not getting assistance and this happens all the time i need assistance and i am sick and tired of this treatment as if i am a new client, even new clients are not supposed to be treated this way, I am very very diassapointed with FNB, i know previously other agents were able to call me and tranfere to relevant department but Roxianne told me she's not gonna do that.