Bad servise and bad communication

I have a credit card that was handed over however I always tried my best to pay, I recently initiated a chat with Salome who advised that I will receive an email advising of the discounted amount of R3600 I needed to pay instead of the full amount of R5 thousand rands however I haven’t received any mail, Salome further advised if I pay the R3 thousand rands, in 3 working days which will be the 6th Jan 2026 they will notify the attorneys that the account is fully paid and both fnb and the attorneys will close my account and file but non of that surfaced.

Immediately after I paid the R3700 I got an sms from fnb stating I must pay the rest of the remaining R1500 furthermore to that no promised communication happened.

How disappointing of a huge bank like FNB to be so unprofessional. FNB was known to be very precise with great customer service but lately it’s quite the opposite.