SJ
Smangele J

1 reviews | Active since Jun 2014

27 Sept 2016, 19:39

BAD SERVISE

<p>I am a FNB client and im not happy with FNB at the moment, i have been banking with them since long, what makes me unhappy is the way thet are treating me and my husband and the worse part is that our salary are paid trough FNB as well. we have app**** for a home loan and they declined us twice already, while on the other hand we have our investments with them, our cars are finaced by NEDBANK that we are not even banking with, even the home loan that they were declining it was approved by NEDBANK, so on that case why are we still banking with them if they are no use to us, im so not happy im even thinking of changing banks and bank with the bank that helps us when we are in need,</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Sept 2016, 10:24
Official

Good Day Ms Jele,

Thank you for taking my call earlier, Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

SJ
Smangele J's update28 Sept 2016, 16:02
Reviewer Update

I want to say thank you to the consulltans that got back to me this morning, i have been assisted. thanks especially to

Feroz Dinat who called me and made sure my query is resolvesd.