Bad Services - You are NOT what your slogan says

Your slogan says how can you help us.

I am afraid I have had such terrible service from you guys, it's UNBELIEVABLE. My monthly income has still not been changed, even though I phoned 10 times, been transferred 9 of those times and went into to bank to be put on a phone. TERRIBLE absolutely TERRIBLE.

I want to to apply for a Smart Device online, it keeps saying that my monthly income is a certain amount (which IS NOT CORRECT) and I do not qualify.

Firstly I have phoned your callcenter, who in my opinion is not qualified as I was transferred 9 times, and when I finally spoke to the right person she said I should go into the bank to change those details, which I fully understand. I went into the bank the next day, with my payslips and every supporting document you can think of. Guess what???? Your consultant put me back on the phone to do that! With no luck......

A week after that incident I get a call from someone at FNB and she said it's unacceptable that the consultant put me on the phone, and also that she didn't make any copy's of my supporting documents. She's looking into the situation and someone will phone me from the branch. NO ONE phoned me!

I have a successful business for the last 5 months and would like to purchase a laptop, with the bank that I've been with for years.

I don't quite understand what is going on to be honest. I do not qualify for a device that is R1000/month for 24 months, but listen to this, I qualify for a person loan of R21000 with 27% interest, so my monthly repayments would be over R1100 / month for 48 months. How does that make any sense?

Honestly FNB, how are you helping people?