Bad Services *********** customer services skills

I am asking for First National Bank to assist me with their partner Directaxis complaint as I'm furious and tired of this nonsense. Today only after I've written to hell peter I reserved a call from one of the team leaders who told me that they can't reverse my two payments due to that 30days has passed after I have transferred two payments to their accounts instead of Standard Bank via FNB banking app. This happened because I have switched banks and the debit order switch was not successful for my vehicle account and when I found out I transferred two payments into one account using a wrong ref no. that belongs to Directaxis I immediately consultant FNB, and I was advised to call Diarectaxis who must refund me my money back.

I only got that information in October when Standard Bank called me that I'm behind, and even fought with them because to my knowledge I paid them now I am behind with my vehicle account and the only thing I am being told is that I can't be refunded back my own money, and mind you the team leader, told me that I must stop direct axis debit order after I have questioned her about my arrears on my Standard Bank account because of this and that money they're refusing to refund me must pay for those arrears she told me to stop the direct axis debit order for this month to pay for my arrears. So now I must bag for my money to be refunded?

Is this how they are taught to advise customers, I mean the is no logic in that they can just simply refund me my money back and I pay for the errors simple as that!!