Bad Services from FNB at Large

I lost my phone and then went to the bank to report my issue, I was then ordered a new card. While I was still at the bank a consultant advised me on the offer of a fusion card that goes with a credit card and I was interested in, I then went the back to apply for that card and cancel the replacement card.

To my surprise now today when I call the bank I am told that I never ordered a fusion card, I only app**** for a credit card. When I try to call the branch I am not getting through and only being put to the contact center. I want my issue resolved asap and my fusion card I ordered be delivered.

Another depressing issue is the call centre agent Lindokuhle Khumalo who refused me to speak to a supervisor and just transferred my call to get rid of me and I am still not able to get hold of anyone at the branch nor the person that assisted me or the branch manager.

If this is how FNB treat their customers I would need to find another bank.