RM
Refilwe M
1 reviews | Active since Oct 2019
30 Oct 2019, 18:26
Bad services, false services
Called the premier division as I'm a ao called premier client to query my credit card balance. Called in at 17:46 went through the verification system and all just to advise the consultant of my query and to only be placed on hold for 26 mins eventually i dropped the line seeing I'm wasting my airtime.
As a bank you guys are not professional im truly annoyed at the services been receiving as for the ads saying "how can we help you" is such a lie.
Need someone to make contact with as soon as possible. Even the "online team of bankers" system is unreliable.
Regards Irate client
Helpful (0)
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Replies (1)
FNB (First National Bank)'s replyOfficial
31 Oct 2019, 08:19Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply31 Oct 2019, 08:19
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***