BAD SERVICES

The service I am receiving is pathetic from FNB I called in yesterday 27/01/2023 and was trying to sort out the application that was done for me with my debit card and my credit card been linked together so that I can pay one monthly fee and whilst talking I was cut off and the consultant didn't even think of calling me back so is this how you treat your clients.The entire application is a mess up. I need a manager or someone high in management to call me urgently. This is unacceptable.