Bad services, appalling in fact

First National Bank's service is appalling. For such a big and innovative bank, how can they fail to fix a minor problem like in-contact??? I have been to their branch three times, I have used the self services on line twice and I have logged 2 complaints to which none of these were responded to. This is my last hope. I am not receiving my in-contact messages for my business account, this is making my life very difficult because how can i conduct business if i don't know what is happening on my account? I have complained but no one seems to care, I hope through this channel i can get their attention. Call me ***