Bad Services and exorbitant fees

I'm an FNB cheque account holder who also pays for the services of a Premier banker. But each time I have to deal with the premier banker, I'm given information like go into your branch or contact this person. What services are FNB charging for? I have a cheque account against which I use a cheque book, which FNB is wanting to phase out. I use this for record keeping purposes for a very specific reason. But now not only do I have to go into the branch to order it (which is STILL incorrect after numerous attempts at changing it), but also I have to pay R150 for the privilege of receiving a cheque book for my CHEQUE account.