Bad services and even threaten me saying tell Security Guard escorting me out.

<p>Today i was waiting for ATM for 30mins eventually my turn, they put the ATM to services and put the one which was out of services <br />in beginning to be available.</p> <p> </p> <p>When i put in my card and about draw money nothing is available. I when inside the branch ask the staff, <br />why ATM is doing that? so her answer was the technician working on the ATM which i dont see any sign or even technician busy with ATM. so i ask again what i going to do now? she told me just go line up again and i said that mean i need to wait for 30mins again.</p> <p> </p> <p>She like nothing i can do and so i was very upset, i knock the pen on the table. She say i going call the security escorting you out, so i told her no need i will be leaving now. How can a branch have this kind of services? i been to so many branch and if thing like this the staff normally will be near the ATM let the customer know ATM got issues maybe is better using inside ATM.</p> <p> </p> <p>i was waiting for 30mins in the lines and i dont even see any technician and staff next to ATM. i was so unhappy with the staff answer and with out putting any effort assist me resolve the problem and even threaten telling me i will call security guard. Before telling me, please calm down and maybe we can <br />do something about it. is this how FNB services this days? Staff dont feel like assist and just give me answer i cant do anything and customer get upset or angry, get threaten by FNB staff and tell security guard escort the customer out before even trying calm customer.</p>