Bad services and customer relations

I am utterly disgusted with Fnb I've just opened a new business and opened a business account with them. No one told me I need to send in documents for the business only a week later do I get a email to say I must send them documents so I did that last week. None of my transactions have come through because they haven't activated my account. I phoned on Monday to find out what is going on no one can tell me anything. I've been holding for 40 mins on the phone to the business department and they just cut me off! Worst banking experience ever! I want to change banks!