Bad Services and bad communication

Hi FNB

I have app**** for the bond since 21 Apr been sending the supporting documents and following up on the application to this day this has not been finalised even logged a complain and FND didnt bother to contact me to resolved this .

From: Customer Care <***> Sent: Thursday, May 18, 2023 10:09 AM To: *** Subject: Complaint Reference *** assigned to Home & Structured Lending Solutions (HSLS)

Dear Valued Customer

Your General Complaint Reference Number *** been assigned to a Service Resolution Consultant in Home & Structured Lending Solutions (HSLS).

An investigation into your matter will now be initiated and we will be in-touch with you shortly.