Bad Services

It's been 3 weeks no response from FNB after I have sent them my query about the account reflecting on my credit report - all I got was a call from some lady who she will escalate the matter but to this nothing.

Update my records accordingly this account is reflecting as if I am still paying it, while it was paid in full in February 2019 already and I phoned and requested this to be amended accordingly but you have ignored my request.