TB
Thys B

1 reviews | Active since Mar 2016

26 Mar 2016, 10:34

Bad services

Standing in long Q while open tellers not filed @ tellers while paying bank duties. Stand now more than a hour in and half peek time in Tellers with onley two people at tellers two is not filled is this service why do N1 Citi not appoint more people to tellers ??? Why must we sit with this type of service. From FNB N1 Citi bad management from bank maar N1 Citi

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2016, 08:37
Official
Hello Thysman.ncag,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 894609.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)
FNB (First National Bank)'s reply10 May 2016, 14:28
Official

Good day,

Trust this email finds you well.

This is a courtesy email with regards to your complaint dated 26/03/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.

We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.

Best Regards

Melinda Duvenhage

Complaints Resolution

Email address: ***

Tel number: *** (option one)