Bad Services

I have an account that is supposed to be Prescribed but FNB is not updating the account. I have tried several times to engage FNB for assistance with no help. A person by the name of Thabang Nekene from FNB promised to look into my query on 26 of April and revert. Till to date, no feedback and the account is still open. The person is not even responding to my emails anymore. I am so annoyed by FNB ********* behavior as they changed the update on the account as if it was opened in March 2021 although it was opened in January 2017.