BAD SERVICE-ZERO FEEDBACK-POOR QUALITY

To whom it may concern

It is with regret that we have to follow the route of writing a negative review as we have always had good perceptions of your institution however, The level of service being recieved from your ebucks rewards department is appalling as it has been a week since we have requested asistance and still no contact or any form of acknowledgement has been given after following instructions given by one of your agents in the ebucks rewards department, PALESA, She has advised that our business information be emailed through to *** and she would attend to our request however she has not done a single thing ever since MONDAY!!!! We have called in numerous times and spent legthy time frames on the calls to your rewards department, one would swear we are standing in a queue to collect SASSA based on the quality of service your company renders after being encouraged to use this facility your company has rather much deprived us of. We called several times and ended up speaking to Moerwa More where she has also spoken to Palesa in order to get her to complete our request and return our call which to date has still not materialised, she did not even give us a reference number on the Monday which further delays our query, As a business customer one does not expect VIP treatment or anything better than all the other customers however one does expect to get some sort of ackowledgement and priority within the promised 2-3 day lead time of attending to clients requests. We pay hefty bank charges, additional fees as well as value added service fees however there seems to be no value in the service we have received thus far, IN FACT WE HAVE NOT RECEIVED SERVICE FROM YOU WHATSOEVER!!!!!