Bad service yet again!

Item: FNB (First National Bank)
Rating: 2
Author: kaamini R

So here are my complaint reference numbers.SI-849761 and 841872.<br> I got a call on Tuesday regarding the first complaint from Teboho Dikgale regarding my cheque card that was sent to the Stanger branch and I was not impressed with his service however, I thought the matter was resolved and my card would be sent to the Richards Bay Boardwalk branch. However, I was then charged R120 for a replacement card fee. I then logged a complaint online with the premier suite and I have had no response. Is it normal practice to charge a fee for a card that is expiring? I'm still waiting for an answer. Your customer service just never improves.

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Replies (1)

FNB (First National Bank)'s replyOfficial

08 Jan 2016, 10:35

Hello kaamini,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply08 Jan 2016, 10:35

Official