Bad Service, worst private bankers.

FNB phoned me to upgrade my account to Private Wealth (currently on Private Clients). Now I asked the lady what is the difference? She rep**** I will receive a private banker. I told her that I have a private banker, Monalisa Mimiane, but she hasn't called me back in the last 6 months and it is literally impossible to get a hold of. So what the difference I asked her? I asked can she tell me what some of my average costs was and she couldn't, she said she will ask someone to phone me, which no one did... First of all, if you want to sell me, have some facts, second, don't sell me something that currently you can't even deliver on (bad private bankers).