tT
theakorff T

1 reviews | Active since Oct 2016

06 Oct 2016, 12:23

Bad service, won't reverse or dispute payments made to FlySafair

<p>I made a booking on 5 October 2016 via FlySafair's website for a flight from Johannesburg to Cape Town on 9 October 2016. They didn't receive payment and the payment says pending on my FNB online banking. Now, to stop payment (as Nosipho at FlySafair said I should do) I must contact my bank. My bank says they should reject payment from FlySafair's side. I don't know what to do as FlySafair cannot help me and I can see the money will go to them, FNB sends forms to fill in to reject and dispute my own money being transferred. <br /> <br />If the money is paid to FlySafair, I will have to dispute that too as I don't have any reference code to the flight and I had to book another flight on SAA as I do need to fly to Cape Town. I do not trust FlySafair at all now, their service is not efficient and FNB cannot understand my trouble as I don't have any money now. How should banking transferrals be my problem?</p> <p> </p> <p>I have complained to FlySafair and to the reversal and authorisation about the funds not to be approved or reversed and they cannot help me. I have filled in the FNB dispute form and hope to receive some service.</p> <p> </p> <p>I'm facing financial difficulty as I don't have funds for anything and have to wait 7 days (if they give me my money back).<br /> <br />I will be complaining to the newspapers too.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Oct 2016, 12:53
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)