BAD SERVICE WITH *********** CONSULTANTS

On the 26th of November 2018 I called the fnb call centre and requested for a settlement amount on my revolving loan I was given an amount of R18,569.80 which I payed immediately. A day later I logged on my online profile which showed that I had a balance of R69.00 then I called FNB and asked them what was going on, I spoke to Amanda Black that advised that this has been escalated and feedback will be provided within 5 working days. Feedback was not provided with the stipulated time, then I called again spoke to Dennies and she told me that she can't escalate this again as it has been escalated already she advised that she will talk to Amanda and give me callback, but that never happened. So today I decided to call ball spoke to Jessica who couldn't assist when I requested to escalate to manager she told me that this can't be escalated and there is no team leader or manager available, funny enough when I asked for her last name she transferred me to a lady by the name Nicole that said she escalated this to another department to see if my account can be closed she also advised that she will give a call within 24-48 hours. I never expected this kind of service from FNB ever.