Bad service with FNB Loans!

Good day. My name is Busisiwe Kuni. Im an FNB client. Im extremely upset with the service that was offered to me. I app**** for a temp loan in May 2018, at the ATM, its an instant loan and you need to pay it in 30 days max. It was around the beginning of the month when i took, and it was paid up when i got paid the very same month. The next month i went to apply for credit at another service provider and i was advised that the loan is still showing active on my credit profile, ITC, as if im still owing them. I called FNB immediately to update my credit profile at ITC. I called the FNB loans department, was on hold for 25 mins and eventually spoke to a gentleman there. He assure me that within 7 days it will be updated. It was still showing active after 7 days after checking my status. I had to call again and spoke to another person, he assured me that it was fine, but ye again it was not. For 3rd time i went to the nearest branch, i called them at their call centre, but still i was assured it was updated, received an email, it was not updated. We went to June month, sent emails, received response that i was updated, BUT STILL NOT!I was fuming, sent numerous emails to them and still it was not updated. I told myself to wait for a month, until august, to see if it would be updated but still not. I went to the nearest FNB branch today, they called the call centre again and i demanded to speak to a manager, i was put on hold for almost 20 mins, call was answered, only to be put back in the queue. I left the branch still not assisted.My profile status is still active.I just wasted my time.This is hideous, time consuming, bad for my credit profile, un-called for!I have been waiting for 3 months to have my credit record updated by FNB loans that my loan is paid up, but even now its not! This incident happened again in February, i did not matter that much then,because i was not applying for any credit. Now i do need credit, and FNB loans is active and its affecting my affordability. Im not happy. Im fuming!!! They offered me a terrible service! I just want my damn status update and closed. Im thinking of even changing banks!