BM
Bongi M

1 reviews | Active since Jun 2013

09 Oct 2018, 21:10

Bad service with FNB

Bad service with FNB

I requested for a deceased estate for my dad

I've sent all required documents. Tarryn Sinclair is asking me again for the statement .

Please be competent and check thoroughly before sending emails you've sent a month ago pls

Not happy with the service at all.

Where can I log a complain honestly cause it getting ridiculous and annoying for a big brand like fnb.

Irritated Bongi ********** 399

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2018, 10:26
Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***