Bad service with First National Bank

I went to bank and i was given reference number *** about the reversal of my fund from CARD to Cheque account.I was told money went to Credit Card collection.That account has been closed in 2007 already with a zero balance.I tried to call that collection department and i have been holding on for more than 3 hrs.i then called customer care and i was told no one is working on my account.That means getting my money from them will take a year as they always do.Just tired about this bank and i have decided to close it gradualy.I want my money in my account ASAP.I need that money for urgent matters