BAD SERVICE WHEN UPGRADING CREDIT CARD

ON 10 MARCH I AUTHORISED ITUMELENG TSOTETSI TO UPGRADE MY CREDIT CREDIT WHICH I ACTUALLY DID NOT WANT TO DO. THEN MY CARD WAS SEND TO THE BRANCH I ASKED NOT TO BE SENT TO. ON THE 18TH OF MARCH I WAS CONTACTED BY ITUMELENG APOLOGISING FOR THE MISTAKE AND WAS TOLD THAT ARRANGEMENTS WERE MADE ON THE 17TH FOR MY CARD TO BE SEND FROM FEATHERBROOKE TO HORIZONVIEW AND I WILL RECEIVE AN SMS WITHIN 5-7 WORKING DAYS FROM HORIZON VIEW BRANCH. SHE ALSO TOLD ME I CAN STILL USE MY OLD CREDIT WHICH IS ******** AS THE BALANCE AND LIMITS HAS BEEN TRANSFERRED TO THE NEW ACCOUNT. DOES SHE NOT KNOW THIS. WELL TO DAY IS TWO WEEKS LATER AND I AM STILL WITHOUT A CREDIT CARD. I ALSO ASKED FOR HER TO MAKE SURE THAT MY BILLING CYCLE AND PAYMENT STAYS THE SAME. I ACCORDING TO HER I MUST ASK THE BRANCH TO DO THAT. SHE IS WORKING FOR CREDIT CARD DIVISION WHY CANT SHE DO IT. BUT THE MOST IMPORTANT QUESTION IS WHERE IS MY NEW CREDIT CARD ???AND HOW MANY MORE WEEKS WILL I BE WITHOUT A CARD???