Bad service when funds being taken

<p>I am really disappointed as the service I got from FNB. Funds are taken from my acct and when I query this, the person at the Woodstock branch that assisted me was very helpful as she sent all my details off to get the issue sorted as funds was taken from my acct without my authorization. At his point im a ****ed off customer already but she managed to sway me in staying as I wanted to close my acct due to this *****.</p> <p> </p> <p>So I get a call from FNB (***** Department) yesterday 19th April 2017, and the person asks me if I purchased anything from the people who took funds and I said yes but it was ages ago and payment was taken for the purchase. Today I get another call from Sipho and he says it was sent to the wrong department and he needs to send it off again. I asked him so I need to wait another 10 working days for my query as it will go to the bottom of the list. When I asked to speak to his manager he drops the line. He call from ********** 162.</p> <p> </p> <p>Called back and no answer. Is the type of service you give your customers when they need help? I am a paying loyal customer and I don’t expect this from you. I am ready to withdraw all funds from my acct and move it to a bank that does care for its people.</p> <p> </p> <p>Regards,</p> <p>A really disgruntled customer</p>