Bad service, weak communication, fees accumulating due to inactivity of credit card complaints department, etc.

I tried to close my account with FNB because I have moved away from South Africa. I had credit card cost for a credit card that was never delivered nor was it activated. Credit Card complaints department acknowledged this and announced a reimbur*****t 1 month ago, but funds never entered my debit account nor is there any further communication. And yet, my credit card account had been closed. I will not be able to close my debit account with FNB before funds enter my account. Nevertheless, monthly fees for this account continue to be debited.

Every communication from FNB said I should use the FNB App, which does not work for me on the most updated OS. I cannot even change my phone number in the FNB online banking – for 1 year now.

Emails to FNB do not get answered anymore.

BTW, this is the service you get on a FNB premium account.

I feel that funds have been ****** from me and FNB does not do anything about it, just ‘nice talk’.

FNB will never get recommended by me to anyone that wants to open an account in South Africa. My rating should be zero stars.