Bad Service via Smart Device delivery partner

I am writing this not as part of FNB's service, but one of the affiliates that do deliveries on behalf of FNB's smart devices. I ordered a TV and PS4 via this, and confirmed my address on the 28th of November to Digital Planet. The notification I received was that it will be delivered on the 9th of December. After numerous calls that was dropped, I and emails that haven't been answered, I was told that the order has not even left the warehouse, and I would get it sometime this week.

This is really unprofessional and seriously bad service, as there's been no notifications, no information on a delay of delivery...just NOTHING. As FNB associated with Digital Planet, and on Digital Planet's site there is boasting of less complaints and more effective delivery management, I just don't see this, with complaints of this partner on Facebook and HelloPeter.

I have already sold my TV, and with this, I want an immediate answer and delivery timeframe to be given to me (basically to be delivered tomorrow), so this can be resolved. There is really no excuse to say it's out of this one's hands or anything. I am expecting an expedited delivery and resolution to this.