BAD SERVICE TOWARDS CLIENT

Good day May you please assist me with my case as the delegated investigator (INNOCENT HLONGWANE) is very much reluctant. This is a case that's being going on since the 16th of July. A ***** Case was open against me by a client who purchased coins from me and made payment into my account from a Capitec account, however the payment took two days to clear which resulted in a delay to release the coins to my client whom took action against me to report me for *****. That was later resolved when I released the coin after confirming the funds and my account was later unfrozen. Unfortunately I was told by the investigator that he will put a hold on the money the client paid me till he has received confirmation from her. She confirmed with the investigator on Friday the 18th and further on went to withdraw the case she opened and presented the information to her bank as well as FNB's investigator. My problem is that FNB'S employee INNOCENT HLONGWANE has been delaying to release my Money for a week now whilst confirmation has been made, he also threatened to freeze my account again when I confronted him telephonically of his poor work performance and not following up the case and releasing my funds after telling me he will release it within 24hours on Wednesday the 24th which he failed to do so. I have been trying to reach him SINCE MONDAY (THE 29TH) AGAIN to get feedback regarding the case and he is not taking calls nor responding to my emails. However I have lodged a complaint against him with FNB and I hope it can be resolved URGENTLY....THE CUSTOMER CARE SERVICE I HAVE RECEIVED FROM FNB'S EMPLOYEE IS BY FAR THE WORST SERVICE I HAVE EXPERIENCED IN MY LIFE!!!