Bad service to urgent matters

Good day

I am writing to express my disappointment regarding the lack of response to my previous email sent over a week ago, concerning an urgent issue we are currently facing.

After submitting the email, I received an automatic "no-reply" acknowledgment stating that a consultant would be in touch shortly. However, as of today, no one has contacted us, and we remain without any form of update or assistance.

This delay is causing considerable inconvenience and stress, especially given the importance and urgency of the matter we raised. We expect more timely communication and support from our banking partner. Please note the email address for complaints are no longer monitored so we were directed to ***, however, "where and how do you care?"