1 reviews | Active since May 2018
BAD SERVICE TO LOYAL CUSTOMER
STRUGGLING TO SPEAK TO A CONSULTANT IN THE COLLECTIONS DEPARTMENT
WAS GIVEN ********** AS A NUMBER THEN ANOTHER CONSULTANT STATED ITS THE WRONG NUMBER.
THEN I GOT CUT OFF,THEN I WAS PUT THROUGH TO THE WRONG DEPARTMENT.
I HAVE BEEN ON THE LINE FOR 2 HOURS STRAIGHT.
Good day Stacey,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Stacey,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)