DK
Daniel K

1 reviews | Active since Aug 2016

07 Jan 2017, 16:42

Bad service to foreigners

<p>BSA I am very upset with the way you treat foreigners when they apply for a credit card. I app**** on the 17 of December but until now I have no received a call from you guys instead I am the one who keep on going to be bank and ask but I kept on being told they the bank will call you to finalise the application. Is it because I am a foreigner? When I called yesterday I was told that there is a declaration missing and then I signed and send it at the branch still they didn't call me.is how you treat your customers? I have been banking with the bank for over 5 years and treated like this.<br />Name Daniel T Karanda<br />Email ********** />Cell ********** </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jan 2017, 09:40
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)