1 reviews | Active since Jan 2017
bad service to change otp while abroad !!!!!!
i need 2 things online banking must give me access under online banking settings so i can update my own otp . the option does not come up!!! i asked to change my cellphone nr to my vietnam number for otp but the country code is not correct
+84 ********** 592
Good day Roy Greyling,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Online Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Roy Greyling,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Online Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)