Bad service time and time again

I constantly receive bad service on my personal accounts. To date most of my complaints were not resolved between FNB Care and the relevant departments. From FNB Insurance making a false statement to me that my husband and I are "separated" to FNB Premier either not being able to assist me with the most simplest of queries or providing me with incorrect info. Now I am faced with a R65 service fee for a "doing a manual transfer at a branch to close my revolving loan acc" I was never at a branch to do such things, do you have camera footage confirming otherwise? FNB stuffed up with the closure of my revolv loan acc, to apologise they reversed my monthly acc fee. Where did this R65 service fee originate from? Why must I constantly check my accounts and bring it to FNB's attention? when will all of this be resolved. your chat function on online banking is inefficient, I was provided with false information this morning. Something needs to give, this is highly frustrating. REverse this fee and confirm which branch I was at and what did I request from the branch on my revolving loan acc?