Bad Service! Stop escalating and start helping!!

Last year I made 2 separate purchases with my FNB Card to fly on Skywise.<br> Booking was paid for in October for flights in December.<br> As we all know Skywise stopped operating beginning of December.<br> I started enquiring about refund etc at the same time and was told by Skywise and FNB that I should wait for the flight dates and then can start a claim with FNB Card as it was purchased with my Credit Card.<br> This process started in January.<br> From the start FNB was not helpful as they wanted proof of the tickets purchased and also a letter or some document from Skywise confirming that I did not fly.<br> As you all know Skywise is not answering calls or any mails.<br> I have send FNB the references numbers for both flights.<br> Its not almost March and still I have not received a refund.<br> Everytime I phone them they keep telling me its been escalated!<br> Due to my frustration I demanded to speak to a manager - RMULLER1.<br> Started dealing with her on Wednesday (last week)<br> She unfortunately also not been helpful as she also have the same reply - its been escalated!?!?<br> I told her that if by Friday nothing has happened I want her Manager to phone me....I AM STILL WAITING.