Bad Service still an at FNB

<p>Bad customer service is a disease that’s ****ing private sector and it continues to be left unattended even by the big institutions like FNB.</p> <p>My brother wired me R 300 into my ewallet this morning and even sent me an sms confirmation.</p> <p>I phoned the e-wallet contact centre to get clarity on the matter. Nombuyiselo Majola answered the phone.</p> <p>And immediately you could pick up that this person is not there to work. Instead of asking me kindly for information she was demanding it.</p> <p>Her tone was that of a commander than that of a CUSTOMER SERVICE CONSULTANT.</p> <p>She used words like, “YOU NEED TO KEY IN THE SAME PASSWORD THAT YOU CREATED”.</p> <p>“IT’S NOT THE FIRST TIME THAT YOU ARE USING E-WALLET SO USE THE SAME PASSWORD THAT YOU CREATED”.</p> <p>“ENTER YOUR PASSWORD”.</p> <p>“ANYONE CAN SAY THEY HAVE SENT YOU MONEY AN SMS CAN COME FROM ANYONE.”</p> <p>She is very rude I must say.</p> <p>Her supervisor was more professional and offered a solution to my problem. But you guys have to deal with the Nombuyiselo’s of this world.</p>