Bad service standard!

Dear FNB

My name is Alvin Bvuma, a Fusion Account Card holder. It's been almost two months since I had a meeting with your consultant regarding the setting up of a personal Will. The meeting took place at Marble Hall branch. We went through the process at FNB Marble Hall branch. At the end of the meeting, it was concluded that he'd get back to me within two weeks to finalize the Will. To this date, I have not received any form of communication from him. I requested for my private banker's intervention and she did that numerously. She sought an update on my behalf on the progress. He committed to contact me but so far he hasn't done that. I am appalled at his conduct, he can do better than this, he's very unprofessional. This type of conduct cannot be tolerated from a reputable institution like yours, ethics should be central to your operations, hold your officials to account for bad conduct. His name is Tshiruruvhela Ndivhuwo.