1 reviews | Active since Dec 2021
Bad Service 👎 sorry no service
After numerous emails, secure chats, FNB still not assisting me by doing a Reversal, I have completed all required documents, send a police affidavit the 10th of December 2021, received an email my matter has been escalated, and every other day, just received an email, I must contact the ***** line, duh, I have reported it first to the ***** line, then went to the branch were they assisted me to complete the forms, after I have been told 5 to 10days, it has passed the 10th day, I just receive emails with new query numbers 🙄 every day , a new number, it's the festive season, I need to get my money back, I had phone the account holder that received the money, from another line yesterday, so they have blocked my personal number and won't return my money, I am very unhappy with FNB, must I cancel my account, and funeral policy and switch to another bank? The matter has been escalated on Monday, then again yesterday
This matter has been hanging and swift by departments from the 10th of December, I had followed up numerous times, given different references, and still nothing has changed , I don't get feedback, when I do call fnb, the agents tell me it has been escalated, for every time I phone, a new person escalates the request, and tell me the within 24 to 48 hours I should get a response, I have call this people whom the money has been paid over, reported it to the account holders bank , they have blocked me, it's the festive season, and I don't have any money, I spoke to ***, care line, ***** line, secure chats, phone in to speak to consultants, and still nothing, 3 days is Christmas, and I can't even buy something for my little one, it is heart breaking, for me to loose my money on ******** or wrong account payment. And the service rendered by FNB is disappointing
This matter has been hanging and swift by departments from the 10th of December, I had followed up numerous times, given different references, and still nothing has changed , I don't get feedback, when I do call fnb, the agents tell me it has been escalated, for every time I phone, a new person escalates the request, and tell me the within 24 to 48 hours I should get a response, I have call this people whom the money has been paid over, reported it to the account holders bank , they have blocked me, it's the festive season, and I don't have any money, I spoke to ***, care line, ***** line, secure chats, phone in to speak to consultants, and still nothing, 3 days is Christmas, and I can't even buy something for my little one, it is heart breaking, for me to loose my money on ******** or wrong account payment. And the service rendered by FNB is disappointing