Bad Service Sithembiso Sikhakhane.

I want to complain about a certain consultant from FNB Springs Branch, by the name of Sithembiso Sikhakhane. On Friday 20/01/2022, My parents went to open a business account at FNB Springs. Mr. Shakhane who is a business consultant at FNB requested for the COR21.1 (registration document from CIPC)which was emailed to Mr. Shakhane and he confirmed receipt of the said document on the day but unfortunately, he told them it was late he can't assist them after they spent the whole day in the Branch. Being an adult is really a painful thing in our country people will toss you from left to right. The next morning that’s on Friday the 21/01/2022, they were told that the fingerprint scanner could not scan their prints they were advised to go to home affairs of which they did, they were given a form confirming the fingerprints from home affairs but upon returned to the Branch again they are told it's late they cannot assist them. We have not spoken about the money they are using to commute between Branch and home affairs. On Monday 24/01/2022 they arrived before the Branch opened because they need this done, after spending the whole day in the Branch they tell them that they cannot accept the confirmation letter for fingerprints by home affairs. How ****ed up is that I strongly believe that my parents are simply being tossed around because they are older. Please Peter you have helped a lot of people before, kindly get justice for my parents.