bad service since day 1

even though I spend over R1000 a month with fnb, when they mess up its always my problem,<br> my salary was paid into the wrong account twice.. they delivered me the wrong colour phone and only after 4 months acknowledged their mistake but still the options is always only a benefit for fnb, I am being charged for a laptop I did not want, I have 2 smart devices to the value of over R20000..<br> fnb expects me to be ok with what they give me.. the option I was given is to send the phone to them and reorder when they should know I cant qualify for a new iphone6. also over the past few months I was advised to return the phone to the driver, istore the bank! but nobody mentioned to advise me to take it to dot fnb.... all of the colleagues are so *********** that they failed to see that I requested an exchanged on the day I received the phone.. now with all the big messes I received! my salary, the wrong phone, the laptop im being charged for that I didt order! all I want to do is do an exchanged in the dot fnb store, but fnb.. as *********** as they are wants me to return the phone to them,, be more inconvenienced but being without my phone and reorder something I cant get